FAQ’S Breakfast & Afterschool Club

We understand that you may have lots of questions about our Breakfast/Afterschool clubs regarding your child’s welfare and so forth, so at the bottom of this page are answers to the questions we are frequently asked.

If you have other questions please get in touch with us via email or call 0208 9793100 (9.30am – 2.30pm)

How to register

To register your child please click on the tab ‘How to Apply’ . Complete the relevant application forms and submit your application on- line. If you wish to book ad- hoc sessions you still need to register your child but you must contact the Supervisor of the relevant site to ensure we can accommodate your child on the dates required. See location for supervisor’s site mobile.

Booking and Paying

When you submit your application, a one off, non-refundabale registration fee of £10 ia payable per child. If you book permanent sessions,a reservation fee is also required to secure your child’s sessions. The fee is calculated at: 1st child= £25, 2nd Child= £20, 3rd child= £15. Provided you do not cancel or amend any sessions from the time of making your application to your child starting at Clubland,the security deposit will be refunded in your first invoice. However, if you cancel or reduce one child’s sessions, your reservation fee will be reduced pro rota. If you If for any reason we are unable to offer your child a place we will refund the registration/security deposit. (Please note that payment cannot be made via childcare vouchers for this transaction).Head Office will call you to take payment when they process your application.

Invoices are calculated each half term and are emailed to you approximatley the 2nd week into each half term. The due date of the invoices means that you pay a little in arrears and a little in advance for sessions.

Acceptable methods of payment are: cash, cheque, BACS payments, childcare vouchers and debit/credit cards via chip & Pin by calling our head office 0208 979 3100 Monday – Friday Term time, 9.30am – 2.30pm. We do not accept Amex. The invoice contains our bank details and your unique invoice reference to quote so that we can reconcile accounts.

Please note that if payment is made past the due date,a £10 late fee will be added to your next invoice.

Ad- hoc bookings are payable on the day and once we have confirmed your booking they are payable even if you wish to cancel the session.

Yes, childcare vouchers are accepted to pay for all or some of your Clubland childcare bookings. Please see the ‘payments‘ section under Parent guide for details of all childcare voucher companies we are registered with and our corresponding reference details to manage payments. If for any reason your childcare voucher company is not listed, please e-mail our Bookkeeper emma@clubland-playscheme.com so that we can arrange to register with them. Any queries relating to childcare voucher payments should be directed to Emma.

We appreciate that the payment date of your childcare vouchers is linked to your salary and therefore may not co-coincide with our due date and therefore a late fee will not be charged. However, if continually receive insufficient payments to cover ones childcare costs, we will impose the late fee.

When opting for permanent sessions you agree to abide to our terms and conditions which requires you to give 6 weeks’ notice in writing of cancellation, alternatively 6 week’s fees are charged in lieu of notice.

A confirmation e-mail will be sent acknowledging receipt of your notice and confirming the last session to be invoiced. If you do not receive a response, please resend the notice to ensure you are not invoiced incorrectly.

The simple answer is yes. Clubland has made a commitment to you to care for your child on those days and we have to meet our financial obligations.

We require parents to re-apply every May for the forthcoming academic year. This enables us to foresee how many places are available to the new reception children and it is an Ofsted requirement that we update children’s personal details on an annual basis.

All existing children who attend on a ‘Permanent’ basis  are given priority over new applicants, provided that you re-apply before the due date which is the end of May. A reservation fee is payable to secure your place but will be refunded in your first invoice in the coming September provided you do not cancel any sessions. Details of exact cancelation dates will eb inclided in yoru invite to re-register email. Once the term commences the usual 6 week’s notice in writing applies.

About Breakfast club

Breakfast club opens from 7.15am

You are required to sign your child in the register upon arrival. A register is taken before escorting the children to school.

The children have a choice of cereals, toast, toppings, yogurts, fresh fruit, pancakes, crumpets. Milk, diluted fruit juice, water and  sugar free squash is served.

In the winter baked beans or spaghetti may also be available.

8.15am prompt to ensure all children are ready for School and the setting is tidy.

No structured activity is on offer in the morning; however the children have access to arts & crafts, role play, construction, Wii, board games and if the weather is kind they will play outside.

A register is taken before school starts and the children are escorted to their respective meeting points by Clubland staff and handed over to the teaching staff.

About Afterschool Club

We encourage all children and parents new to Clubland to come for a visit prior to thier child starting so that they can meet the team and become familiar with the setting. All visits can be arranged via Karen:  karen@clubland-playscheme.com or directly with the supervisor at the setting.

Clubland collects all the children attending our afterschool club directly from their classrooms or teaching staff so there is no need for you to hand them over to us.

Yes please, follow schools policy for letting them know who is collecting your child. Many schools have white boards for each day, but if your child is due to attend Clubland on a regular basis, I suggest you write them a letter or e-mail.

The children will be offered the option of a hot/cold snack upon arrival. Due to the different facilities available at each setting the menu varies but typically consists of wraps, pittas, sandwiches, toast, toasties, beans, spaghetti, pizza, pasta, ham , cheese, toppings, fresh fruit and vegetables. Sugar free squash and water is available to drink throughout the session and children are encouraged to prepare their own cold snack.

The snack is not considered sufficient as an alternative to their evening meal.

We never purchase food containing nuts and have alternative food for children who are gluten or diary intolerant. If your child cannot eat certain food whether it be due to an allergy, intolerance, religious or dietary reasons please liaise with the supervisor of the setting so that Club can accommodate your child’s individual needs.

We comply with Ofsted ratio of 1 adult per 10 children under the age of 8 years. Above this age we adhere to 1:15 for good practice.

At Clubland we adhere to the Playwork Principles which states that play should be child centered, freely chosen and self-directed play. Our role as Playworkers is to facilitate play opportunities, which can be achieved by offering stimulating activities & equipment, physical support or merely through words of encouragement and praise.

The children will have access to a variety of different play equipment ranging from construction, role play, ICT, sports, cookery, quizzes, den building, board games, Wii and arts & crafts.  A structured adult- led activity is offered each session which the children can chose whether or not to participate in.

This normally poses no problem, you simply need to liaise with the Supervisor to ensure they know where your child is and can arrange for his/her collection or brought to them when the activity finishes. If the activity is due to be held off -site then you need to liaise with the supervisor as to how they are to be collected.

Yes children can do their homework whilst at Clubland. However, please be advised that we will not take responsibility for the correctness of the homework and the time spent will be limited to 30 mins to ensure ratios are not compromised.

Please note that we will not force a child to do their homework, it has to be their choice.

To help them through this transition each child is given a buddy to support them and children in reception years have a key person to help them settle in. If you are experiencing problems with your child attending Clubland please speak with the Supervisor and Karen so that we can support you through this period and find a solution that meets your child’s needs.

All supervisors hold a 12 hour Paediatric First aid qualification. Dependent upon the severity of the accident or illness, the supervisor will call you and inform you of your child’s condition and administer the appropriate First Aid. An accident/incident form will be completed for you to read and sign upon collection of your child.

If your child is ill whilst at Clubland we will try to isolate them from the other children whilst keeping them comfortable and calm. If your child is suffering from vomiting and or diarrhea then they are not able to return until 48 hours after their last bout of illness.

In some cases where the First Aider feels it appropriate Infant Paracetamol or Piriton will be administered if written permission has been given on the ‘Permission form’.

Sickness & Collection

Please send a text or leave a voice message on the site mobile letting the supervisor know your child will not be attending. It causes great anxiety trying to locate a child at the end of the school day as the teacher is not always available.

If your child has not been collected after the stated closing time of the setting, a late fee of £1 per minute is enforced. This fee is immediately  payable to the Supervisor. To avoid paying late fees we suggest that you join up with another parent or use your emergency contact, giving them your password so that they can collect on your behalf.

Yes you can, provided that you have given them your unique password stated on your child’s ‘registration form’. It is always good practice to contact the Supervisor and inform them of the change in collection procedure.

What to bring to Clubland

Generally there is no need as children are provided with aprons for painting and messy play.

Children will not be allowed the use of mobile phones whilst at Clubland. If they have their phone they will be asked to place it in the ‘staff phone box’ till the end of the sessions. If you wish to contact them during the session, you can call the site mobile.

Special Needs

We do not discriminate against any child attending Clubland but we do need to ensure that the setting is right for your child and meets their individual needs. We work in close partnership with Surrey Early Years to ensure that we support children with special needs under their ‘including me project’. If your child needs extra help, speak to us so that we can understand and do what is in the best interest of your child. Contact Karen@clubland-playscheme.com 0208 979 3100 and or your club supervisor.

All details relating to a medical condition must be disclosed on your child’s registration form. If they require medication eg: epi-pen or Ventolin a ‘Permission to administer medication’ form must be completed, see ‘How to apply‘. We need to establish that we can accommodate your child’s medical need or whether we need to access further training before they can attend so that we can meet their needs.

The medication needs to be in a plastic container, clearly labelled with their name, picture, medical condition, Dosage & Frequency and your contact details. Please note that it is your responsibility to ensure that the medication is within its expiry date.

If they have antibiotics we can administer but you need to comply with the above