How To: Magicbooking

Creating and using your magicbooking account

On this page, you will find step by step guidance on how to create and update your magicbooking account. Below is a list of what this page covers. To quickly access each area, click the corresponding bullet point.

• Setting up an account
• Make a permanent or ad hoc booking
• Make a manual payment
• Updating your collection password
• Adding a collector
• Getting additional help

1. Create your account online
   
   
2. Once validated, click on the ‘Children’ tab to add your child’s details to the account. You will be unable to make any bookings until you have added your child and selected their class. Please ensure you include all information pertaining to your child to ensure we can fully support them whilst in our care. This includes any dietary, religious, special needs, medical requirements or behavioural considerations.
   
   
3. To facilitate the reconciliation of accounts, if you use Tax-Free Childcare (issued by the government) please add your code to the account. If your child’s name was Tim Warwick it would look something like this: TWAR1234TFC.
4. Please ensure your child has two emergency contacts, otherwise you will be unable to make a booking. Please ensure we have the ability to contact someone if we cannot get hold of yourself in the event of an emergency.
5. You are also able to add additional account holders if you would like other people to be able to manage bookings on your account. If you have multiple children and would like different people to have access to different children, you can also do this.

Making a permanent or ad hoc booking

To make a manual payment

1. Log into your magicbooking account
2. Select 'Bookings' from the top navigation menu
3. Click 'Pay' on the booking you wish to reconcile
4. Click 'Make a payment'
5. Enter your card details and save

If this was the first payment for a booking with a card instalment plan, all future payments will now be automatically collected from this card.

To update your collection password

1. Log into your magicbooking account
2. Select 'Children' from the top navigation menu
   
3. Select the child you wish to update the password for from the top left. The selected child will appear in blue.
   
4. Click 'Edit child details' from the overview page
   
5. Type your desired password into the corresponding box - it must be between 6 and 20 characters long
   
   
6. Click 'Save' at the bottom of the page
7. Share your password with those who will be collecting your child. 
8. Please note that the team onsite do not have access to your password. If a password is requested by them, the collector will input the password and the system will either accept or reject it. Please be aware that the system is case sensitive and the password must be entered exactly as you have within your account.

To add a collector

1. Log into your magicbooking account
2. Select 'Children' from the top navigation menu
   
3. Select the child you wish to add a collector for from the top left. The selected child will appear in blue.
   
4. Select 'Contacts' from the new navigation menu
5. Scroll down to the Collector(s) section and click '+ Add a Collector'
6. You can either select an existing contact (if you have already added the person as an emergency contact, they will appear here) or add their details, clicking 'Save' at the bottom right

Getting additional help

Magicbooking offer a comprehensive support tool which you can access from your account. If you are unable to resolve your query, please send us an email and we will endeavour to resolve it for you as soon as possible.