INVOLVING PARENTS AND CARERS POLICY

At Clubland we recognise the importance of working in partnership with parents and carers to ensure that every child is happy, healthy and safe whilst in our care.

We therefore aim to keep parents and carers fully informed of policies, events and activities at the club, by sharing information with them, answering questions and addressing any concerns, and by encouraging them to participate in the life of Clubland.

We do our best to keep parents informed about Clubland by:

• Inviting parents to visit the setting before their children start.
• Giving all parents a copy of our Parent Guide when they make a booking which outlines how the club operates and includes contact details.
• For EYFS children, notifying parents of their child’s key person when they start at the club.
• Making all our policies available on our website for parents to consult whenever they like.
• Producing a regular newsletter to keep parents up to date with news, events, new staff and more.
• Providing translations of our key policies and documents for parents who are non-English speakers, where possible.
• Sharing information between parents, school and the club for EYFS children or when a specific need is identified.

We actively welcome parents and invite their input into the club in the following ways:

• We collect information from the parents which will help their child to settle into club (via the Registration and Medical forms and, for EYFS children, the ‘All About Me’ form).
• We involve parents in settling their children in at the club (in accordance with our Child Induction policy).
• We consult fully with parents to establish the care requirements for children with additional needs.
• We greet all parents when they arrive to collect their children, and exchange any relevant information (e.g. any accidents, participation in today’s activities, etc).
• We can be contacted at all times, even out of club hours, via telephone and email (see our Parent Guide for contact information)
• We conduct an annual satisfaction survey of parents and children to gain regular feedback. 
• All our staff wear uniforms so that children and parents can identify them.
• We obtain parental permission for outings, photographs, applying sun cream, etc.
• We can arrange for parental discussions with staff outside of club hours if necessary.
• We respect parents’ input and opinions by responding promptly and appropriately to any complaints, in line with our Complaints policy.

Last reviewed: June 2024

Next review date: June 2025