We understand that your holiday and childcare plans can change right up until the last minute and that’s why we've brought in our Flexi-booking option at our holiday clubs. If you want complete flexibility to change your holiday club booking, our Flexi-booking option is for you. For just £4 per day, our Flexi option means you can amend your booking right up to the last working day before your child is due to attend in any given week. Plus, Flexi allows for amendments or a refund to be made if your child is ill and cannot attend.
To amend your Flex booking prior to attendance simply call or email us and we’ll make the changes for you. Once your child has started a week with us, amendments and refunds can only be made due to illness.
Should your child unfortunately fall ill and be unable to attend, please let us know on the day. Where possible we will arrange to move your dates to another convenient time or alternatively offer you a refund. In order to process a refund, please send an email to holidayclub@clubland-playscheme.com. Refunds will not be offered for any additional costs associated with your booking, such as trip costs.
For full details and a greater understanding of how the Flex-booking option works, please see our Terms & Conditions.
Please note, without Flexi-booking, bookings are non-transferable and non-refundable.
Please note, our Flex premium is non refundable when cancelling your booking.