Please ensure all belongings are labelled.
Electronic Gaming Devices and Mobile Phones
Whilst we would prefer that these are not brought on site, children will be allowed a short period of time during the day to play with electronic gaming devices if they have brought these with them, however they must be kept in the child's bag when not in use and Clubland cannot accept liability for any damage or loss to these items.
Whilst we understand that some children have mobile phones, we actively discourage them from using their phones within the club. If they bring their phones in, they must be switched off and placed in the secure box provided at each setting, alongside the staff phones. The company does not accept responsibility for loss or damage to mobile phones brought to the setting by the children.
Children must not use their mobile phone to take photographs or any kind whilst at the setting. If they want a photograph of a particular activity they can ask a member of staff to take one using the club camera.
Please note, if you are late to collect your child, a late fee will be added to your account. These are as follows:
Please avoid dropping off or collecting your child between 09.30 and 16:00 as children and staff will be taking part in scheduled activities. Please call the Playscheme Manager on 07770 656015 if you need to make this arrangement.
If your child is unable to attend, please contact the site directly on 07770 656015 before 09:00 - you can call or text them. Please do not send your child to Clubland if they are ill as this can spread infection to other children and staff.
If you’ve booked our Flexi option you can change your dates or cancel right up until the last working day before your child’s first day.
If your child needs medication at holiday club, you must let the staff know and complete a medication form at registration. If you can let us know beforehand, we can send you the forms to complete in advance.
Should your child have a minor accident and require first aid whilst at Clubland, we will send an email notification to you with details of the incident. On the rare occasion that a more serious incident occurs, our staff will call you with notification immediately and follow up with an accident form.
If you have any feedback on our services, please make the staff on site aware. We’d love to hear about the fun your child is having at Clubland and would welcome a review to share on our website. Should you have an issue or concern around your child’s time with us, we’d ask that in the first instance you speak to the Playscheme Manager. The staff on site are working with the children directly and will be able to quickly help you. Should you not be happy with the outcome from them, you are welcome to contact Head Office on 020 8979 3100 or by emailing info@clubland-playscheme.com
We’ve tried to fit as much as possible into this guide, however for more details you can read our FAQs page. Alternatively call us on 020 8979 3100 or email holidayclub@clubland-playscheme.com